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Make the Most of the VoIP Features in Your Hosted Business Phone System
Whether you’ve only recently set up a hosted VoIP phone system at your business or you’ve been using one for a decade, you’ve already experienced its benefits firsthand. VoIP features give your...
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How to Improve Your IVR System
“Technical support” … “Make a payment” … Have you ever found yourself speaking commands into the phone when calling a business?
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Does Do Not Disturb Send Calls to Voicemail?
DND (Do Not Disturb) ExplainedDND, Do Not Disturb, is a commonplace calling feature found on phones of all sorts: Smartphones, VoIP phones, and softphones, just to name a few. Simply put, it’s a mode...
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Top Questions to Ask When Researching a Hosted Phone System
🎶“...My Mama told me: You better shop around…”🎵Ah, yes, Mama’s advice applies in so many situations, including—you guessed it—when shopping for a hosted VoIP service for your business!
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Three Way Call: Business Call Feature Basics
What’s the business calling equivalent of huddling with two of your coworkers in an office conference room for a meeting? Why, a three way call, of course!
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Everything You Need for a Hosted VoIP Phone System
Excellent! You’ve decided to set up a hosted VoIP service for your business. Soon, your staff will be video conferencing on their laptops, using VoIP apps on their cell phones to answer work calls, and...
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How Do You Dial an Extension? Extension Dial Tips and Best Practices
Extension dialing: It’s an underrated feature of business phone systems. While not as flashy as queue dashboards, website chat, and business software integrations, it helps coworkers connect with ease,...
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Call Center Analytics You Need to Know About for Your Business
Monitoring call center analytics is an important part of the job for a call center supervisor. The data found there will help you to make fact-based decisions about staffing, training your call agents,...
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Which Phones Are More Secure—VoIP or Landlines?
The internet’s power to connect our devices to the world comes with a weakness—security risks. This is true for all internet-connected devices, even VoIP phones.
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What Is a Dial by Name Directory?
- “Thanks for calling [your company’s name]! How can I help you today?”
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